* Critical to Satisfaction (CTS) Metrics: cycle efficiency, velocity.
Measure Phase
* Measure stage objectives
* Process definition: flowcharts
* Process metrics
* Establishing process baseline
- Enumerative vs
analytic statistics
* Process variation.
Analyze Phase
Analyze: Correlation Analysis
* Scatter diagram
* Definition of waste
* Seven Wastes of Lean
Improve Phase
Objectives:
* Tools to prioritize improvement opportunities
* Tools to define new process flow
- Lean tools to reduce non-value-added analysis (NVA) and achieve flow
Control Phase
Objectives:
- Control tools
- Control chart
? This program is ideal for healthcare professionals, quality practitioners, managers, and anyone interested in process improvement and operational excellence.