1.

? Program Learning Objectives

2.

DMAIC (Define, Measure, Analyze, Improve, Control)

3.

Define Phase

4.

Why Do Six Sigma

5.

* Six Sigma defined

6.

* Overview of business applications

7.

* Example Sigma Levels

8.

* Introduction to Defects for Million Opportunities (DPMO) and cost as metrics

9.

* Comparisons between typical total quality management and Lean Six Sigma programs

10.

* Origins and success stories

11.

Define: Project Definition

12.

* Project charter development

13.

* Work breakdown structure

14.

* Pareto diagrams

15.

* Process maps

16.

* Supplier Input Process Output Customer (SIPOC)

17.

Define: Goals and Metrics

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* Critical to Quality (CTQ) Metrics: DPMO, throughput yield, Sigma levels

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* Critical to Satisfaction (CTS) Metrics: cycle efficiency, velocity.

20.

Measure Phase

21.

* Measure stage objectives

22.

* Process definition: flowcharts

23.

* Process metrics

24.

* Establishing process baseline

25.

- Enumerative vs. analytic statistics

26.

* Process variation.

27.

Analyze Phase

28.

Analyze: Correlation Analysis

29.

* Scatter diagram

30.

* Definition of waste

31.

* Seven Wastes of Lean

32.

Improve Phase

33.

Objectives:

34.

* Tools to prioritize improvement opportunities

35.

* Tools to define new process flow

36.

- Lean tools to reduce non-value-added analysis (NVA) and achieve flow

37.

Control Phase

38.

Objectives:

39.

- Control tools

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- Control chart

41.

42.

? This program is ideal for healthcare professionals, quality practitioners, managers, and anyone interested in process improvement and operational excellence.