free
2 lectures
2 days
By the end of this workshop, trainees will be able to:
➢ Understand the concept of performance improvement
List the various approaches of performance improvement
Practice the steps of (FOCUS-PDCA) approach,
Introduced to the commonly used quality tools,
Use the quality tools to identify, analyze, display, and suggest solutions
to improve performance.
Recognize the importance of data collection as an integral part of performance
improvement process.